Unable to Connect a myQ® Device to Home Wi-Fi Network Overview

When attempting to connect a myQ® Garage, myQ Smart Garage Hub, or a Smart Garage Control to your home network, the LED indicator lights will go through a sequence of flashes before one LED light turns solid green. Each step of the sequence indicates what the hub is attempting to do and how you approach troubleshooting depends on the LED light's behavior and color.

myQ Garage

myQ Smart Garage Hub

Smart Garage Control

Verify the color and status of your product's LED indicator light and utilize the resources below to troubleshoot.

LED Light Status and Color	Connection Status	Troubleshooting Resources
Blinking Blue	Unable to connect to your home Wi-Fi network	Unable to Connect a myQ Device to Wi-Fi and LED Light Flashes Blue
Solid Blue	Unable to connect to your mobile device	Unable to Connect a myQ Device to Wi-Fi Network and LED Light is Solid Blue
Blinking green	Unable to connect to myQ® internet server	Unable to Connect a myQ Device to Wi-Fi Network and LED Light Flashes Green
Solid Green	Connect to myQ® server, but device not added to myQ® account	Unable to Connect a Smart Garage Hub or Smart Garage Control to Wi-Fi Network and LED Light is Solid Green
Blinking Blue and Green	Unable to connect to your home Wi-Fi router	Unable to Connect a myQ Device to Wi-Fi Network and LED Lights Flashing Blue and Green
LED not lit	No power to device	Unable to Connect a myQ Device to a Wi-Fi and There Is No LED Light

Note: Chamberlain Group Technical Support does not troubleshoot routers. If additional assistance is needed to access a home router, please contact the router's manufacturer.

https://support.chamberlaingroup.com/s/article/Unable-to-Connect-a-myQ-Garage-myQ-Smart-Garage-Hub-or-Smart-Garage-Control-to-Home-Wi-Fi-Network-Overview